A shop with no queues and no checkouts! What a dream and it will be with us in 2017......but what about customer service?
Amazon has just launched a physical supermarket – with no checkout counters at all. Sounds weird, but it seems to actually work. Customers just have to install the Amazon Go app and log into their account, then take things from the shelves and walk out. The shelves can apparently detect when you pick something up, and will add that item to your virtual shopping trolley.